Shipping & Returns
Shipping
We provide flat-rate US$10 standard shipping charges for all orders from our global warehouse.
Standard delivery times are 5 - 7 business days from collection by courier.
Please note: during busy periods or sale, there may be some delays.
ITSKINS reserves the right to make changes to shipping rates and carriers at anytime without notice. This includes waiving or discounting shipping rates at any given time.
If you have any questions please contact us at gotcha@itskins.com
OTHER SHIPPING OPTIONS
We also have warehouses specific to Europe and North America with improved rates and delivery times. You can visit them using the link in the upper-right corner of the website.
CUSTOMS/IMPORT DUTIES & TAXES
Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. If the courier cannot contact them, ITSKINS support will reach out to the customer directly. If the order is shipped back to the ITSKINS warehouse, they will be responsible for any return shipping fees incurred. ITSKINS is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.
For further information, we recommend contacting your local customs office.
CHANGES TO YOUR ORDER
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double-checking your email address, delivery address, and device model chosen. Please note: we reserve the right to cancel any order at any time.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your ITSKINS product must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at gotcha@itskins.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send an email to gotcha@itskins.com.
Return/Exchange Shipping Process
To return your product, you should mail your product to the regional warehouse where it was ordered from. Our support team can give you this information if you do not already have it.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.